1. Introduction
At ShapersBliss, we are committed to ensuring a smooth and reliable delivery experience for our customers. Each order is handled with care and processed in accordance with our operational standards to maintain product quality and timely dispatch.
This Shipping Policy outlines the terms related to order processing, dispatch, delivery timelines, and associated responsibilities.
2. Order Processing
All orders placed on our website are processed within a specified timeframe after successful order confirmation.
Processing includes order verification, quality checks, packaging, and handover to our logistics partners. Typically, orders are processed within 1–3 business days, excluding Sundays and public holidays.
For custom-designed or made-to-order products, processing time may be slightly extended depending on the nature of the product.
3. Shipping & Delivery Timelines
Once an order has been dispatched, delivery timelines may vary depending on the customer’s location, service availability, and external logistical factors.
Estimated delivery timelines are as follows:
- Metro Cities: 3–5 business days
- Non-Metro & Remote Areas: 5–8 business days
Please note that these timelines are indicative and not guaranteed.
4. Shipping Partners
We work with reliable third-party courier and logistics providers to ensure safe and efficient delivery of orders.
While we strive to partner with reputable services, ShapersBliss is not directly responsible for delays caused by courier companies, natural disruptions, or unforeseen circumstances beyond our control.
5. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at the time of checkout.
In certain cases, we may offer free shipping based on promotional offers, order value, or specific campaigns.
6. Order Tracking
Once your order is dispatched, you will receive a confirmation message via email or SMS containing tracking details.
Customers are advised to use the tracking link provided to monitor the status of their shipment.
7. Delivery Attempts
Our courier partners will typically make multiple attempts to deliver your order.
It is the customer’s responsibility to ensure availability at the provided delivery address. Failure to accept delivery after multiple attempts may result in the order being returned to us (RTO – Return to Origin).
8. Incorrect Address & Delivery Issues
Customers must ensure that the shipping address and contact details provided at the time of placing the order are accurate and complete.
ShapersBliss shall not be responsible for delivery failures or delays resulting from incorrect or incomplete address information.
In such cases, re-shipping charges may apply.
9. Delays & External Factors
While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors such as:
- Weather conditions
- Logistics disruptions
- High demand periods
- Government restrictions or unforeseen events
ShapersBliss shall not be held liable for delays arising from such external factors.
10. Damaged Packages During Transit
If the outer packaging appears visibly damaged at the time of delivery, customers are advised to record an unboxing video and notify us immediately.
Claims related to transit damage must be reported within 48 hours in accordance with our Returns & Refund Policy.
11. Return to Origin (RTO) Policy
If an order is returned to us due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
Then:
- Re-shipping may be offered at an additional cost
- Refunds (if applicable) will be processed after deducting shipping and handling charges
Repeated instances of RTO may result in restrictions on future orders.
12. Policy Updates
ShapersBliss reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically.
13. Contact Information
For any shipping-related queries, customers may contact us:
Email: support@shapersbliss.com
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
